FAQs

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Here Are Some FAQ’s

Our Meals

How do I place an order?

Just click start ordering, choose from one off order or weekly subscription. One off order will then let you order from our meal packs or our custom meal builder. Weekly subscription is a recurring order that will come every week. Enjoy 10% cash back into yur digital wallet every week when you sign up to a weekly plan.

How much do the meals cost?

Meals cost a minimum of £6.50 per meal before any purchase plan savings. Breakfasts and snacks start from £4.

Will i receive any discounts?

If you pick a recurring subscription option you can get up to 10% cash back every week into your digital wallet to spend on your next order.

do you have vegan options?

We currently have a few options in our breakfast, snacks and meals menu and look to keep adding to the options we have.

can the meals be frozen?

Most of our meals can be frozen for up to 30 days and will say on the packaging if it can NOT be frozen.

How long do the meals last fresh?

Our meals can last up to a maximum of 5 days fresh from day of delivery when stored in a fridge below 5 degrees Celsius. Most of our meals can also be frozen for up to 30 days.

Ordering & Delivery

What days do you deliver?

Our delivery days are Sundays and Wednesdays. UK wide delivery to door.

How does the food get delivered?

If you live within our local delivery area in Ayrshire, Scotland we will deliver your meals in our refrigerated van. If you live out with this area in the UK then your meals will be delivered by DPD in one of our temperature controlled, insulated boxes that keeps your food below 8 degrees Celsius for up to 60 hrs.

What if I'm not home when my delivery arrives?

If you are not in when either our driver or DPD courier arrives then your meals will be left in the safe place you have specified in the checkout form.

What are the order deadline days?

We need up to 4 days to prep, cook and deliver your meals. After all, great tasting food takes a lot of time and preparation. If you’d like your meals for a Sunday delivery then we will need your order by Wednesday midnight at the latest. If you want your meals delivered on a Wednesday then we will need your order in by Sunday midnight at the latest.

Subscriptions

How does the subscription work?

With our subscription system you place your first order selecting what plan you’d like and how often you’d like it. Our menu will change farley frequently and this is why you need to pick your meals for each delivery as our menu may have changed and some of the meal from the previous week may no longer be on the menu. If you’d like us to choose for you you don’t need to do anything as the meals will be chosen automatically for you.

What if I don't like certain things?

In your profile there is a section where you have my preferences and allergens. Here you can let us know of any allergens you may have or if there is certain things that you do not like. If you fill this part in then it will make sure that every week you’ll get an order thats based on your preferences.

Can I cancel at any time?

Yes of course. Just send us a cancelation request and we will sort that out for you. You can restart when you’re ready.

What is the 10% Cash Back?

You get 10% cash back into your digital wallet every week.  This will then get automatically applied to your next order every week when you are on weekly subscription.

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Nutritious Meals Calorie counted Made By Chefs

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